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Terms & Conditions

Home  /  Terms & Conditions

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with [https://thepetalsstudio.co.uk/] you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. [https://thepetalsstudio.co.uk/] retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be [Your Online Store URL] or may in some cases be a third party. Where a contract is made with a third party [https://thepetalsstudio.co.uk/] is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation
e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Returns & Refunds

We do not accept returns or exchanges at this current time. When you place an order please make sure it is correct as it is non-refundable

Shipping Policy

Turnaround All orders are shipped within 3-5 days Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:

ROYAL MAIL UK AND INTERNATIONAL TRACK & TRACE

Once the item has been shipped we are not responsible for any damage that may occur through the courier during delivery. Everything that leaves our studio is in top condition and we make sure to package it so it stays that way.

Order Tracking

International Deliveries will be tracked and traced. For UK deliveries we do not offer tracking with orders hence the delivery price. you can request tracked shipping at an extra cost.

Delivery Costs

UK Delivery

A6, A5, A4 and A3 Art Prints / Original – Flat £4.99
Art Supply Kit – £5.99
Watercolour paper – £4.99

European Delivery
A6, A5, A4 and A3 Art Prints / Original – Flat £9.99
Art Kit & Watercolor Paper Flat Rate – £14.99

International Delivery
Delivery will be charged at a single flat rate for the entire order, regardless of what items are purchased. This is the delivery for anywhere that is not listed above.
Flat Rate – £19.99

Bulk Orders
The delivery cost will be first emailed. If agreed and paid only then the order will be dispatched.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law [https://thepetalsstudio.co.uk/] and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Tax (import tax)

Service Buyers may be charged with indirect taxes (such as VAT or GST) depending on their residency, location
and any applicable law, in addition to the Venture price shown on the Venture page.

Buyers agree that they are responsible to comply with all tax requirements applicable to them,
including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all Vendor prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes (import tax), levy, withholding tax and/or deductions.


Buyer is liable for any import taxes that may occur when entering their residency or location.

Thank you for shopping with us.

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